Why aren't you there?

My counselour doesn't call me back when I call her ... ever. Four weeks ago, I was raking leaves and accidentlyt caught the yard on fire. It almost reached the neighbors' house. Needless to say, I was a little shooken up. My bpd kicked in a thought I needed to be punished for messing up. I saw her yesterday and askded why she didn't call me back. She said that I had sounded a little muffled on the phone, but this woman knows my damn number. Is she just being a lousy ass counselour or what? This happened four friggin weeks ago. I need a support system, and I sure pay enough to see her, why can't I get the support? It really pissed me off.